Jaivakam
Privacy Policy
Last updated 5/26/2026
This Privacy Policy explains how Jaivakam Agro ("we", "us", "our") collects, uses, stores, and protects your personal information when you use the Jaivakam website, place an order, or submit an enquiry.
Jaivakam Agro is a partnership firm based in Kerala, India. We handle online sales and marketing for Jaivakam products sourced from Jaivakam Farm and partner growers.
By using this website, you acknowledge this Privacy Policy. If you do not agree, please do not use the site.
For terms governing your purchases, see our Terms & Conditions.
1. Information we collect
We collect only the information needed to operate our storefront, fulfil orders, respond to enquiries, and improve our services.
Information you provide directly
When you place an order:
- Full name
- Phone number
- Shipping address
- Email address (optional)
- Products and quantities ordered
- Any notes you include at checkout
When you submit an enquiry (farm visits, experiences, or general messages):
- Full name
- Phone number
- Email address (optional)
- Your message and enquiry type
When you contact us via WhatsApp, email, or phone:
- The content of your messages and any contact details you share
Information collected automatically
On your device (browser storage):
- Shopping cart — product IDs and quantities are stored in your browser's local storage so your cart persists between visits. This data stays on your device until you checkout or clear your browser storage.
- Referral attribution — if you arrive via a marketing link with a tracker ID, we may store that ID in your browser's local storage to apply eligible promotional discounts at checkout.
On our servers:
- Basic server and security logs from our hosting provider (such as IP address, browser type, pages requested, and timestamps). These are used for security, troubleshooting, and service reliability — not for advertising.
We do not currently use:
- Third-party advertising cookies
- Social media tracking pixels
- Marketing analytics tools (such as Google Analytics)
We may introduce privacy-respecting analytics in the future. If we do, we will ask for your consent through a cookie banner before placing any non-essential tracking cookies on your device, and we will update this policy accordingly.
Payment information
Orders are paid via UPI through WhatsApp. We do not store your full UPI ID, bank account number, or payment credentials on this website. Payment details are exchanged directly between you and us via WhatsApp/UPI outside this site's database.
We may store payment status (pending or paid) and order totals to fulfil your order.
2. How we use your information
We use personal information for the following purposes:
| Purpose | Examples |
|---|---|
| Order fulfilment | Processing your order, arranging delivery, sharing your address with our courier partner, sending tracking updates |
| Payment coordination | Contacting you on WhatsApp with UPI payment instructions and confirming payment |
| Customer support | Responding to questions about orders, products, or delivery |
| Experience enquiries | Following up on farm visit and workshop requests |
| Promotions | Applying valid discount codes linked to marketing campaigns |
| Website operation | Maintaining your cart, securing the site, and fixing errors |
| Legal and accounting | Record-keeping required under applicable Indian law |
| Improvement | Understanding how the site is used (only with consent, if analytics are enabled in future) |
We do not sell your personal information to third parties.
3. Who we share information with
We share personal data only when necessary and with appropriate safeguards:
| Recipient | Why | What is shared |
|---|---|---|
| Courier / logistics partner | Deliver your order | Name, phone, shipping address, order reference |
| Hosting provider (Bunny.net) | Run this website | Data processed through the site; server logs |
| Database provider (cloud PostgreSQL) | Store orders and enquiries securely | Order and enquiry records |
| AffiLink (if you used a referral link) | Apply promotional discounts and attribute marketing campaigns | Tracker ID, order value, and order status — only when a valid referral tracker is present |
| Telegram (optional, internal) | Notify our team of new orders or farm visit enquiries | Order or enquiry summary (name, phone, items) — for admin use only |
| WhatsApp / Meta | Order communication and payment coordination | Messages and contact details you exchange with us via WhatsApp — governed also by WhatsApp's own privacy policy |
We require service providers to handle data only for the purposes we specify and to apply reasonable security measures.
We may also disclose information if required by law, court order, or government authority, or to protect the rights, safety, and property of Jaivakam Agro, our customers, or others.
4. Cookies and browser storage
What we use today
| Type | Name / location | Purpose | Essential? |
|---|---|---|---|
| Browser local storage | Shopping cart | Remember items in your cart | Yes — needed for checkout |
| Browser local storage | Referral tracker ID | Apply eligible promotional discounts | Functional — only if you arrive via a referral link |
| Server-side session cookie | Admin login | Authenticate admin users | Admin only — not used for customers |
We do not currently set advertising or third-party analytics cookies for customers.
Future analytics
If we add analytics tools, we will:
- Display a consent banner before enabling non-essential cookies or tracking
- Allow you to accept or decline optional analytics
- Update this Privacy Policy with details of the tools used and data collected
You can clear cart and tracker data at any time by clearing your browser's site data for jaivakam.com.
5. How long we keep your data
| Data type | Retention period |
|---|---|
| Order records (name, address, phone, items, payment status) | Up to 7 years from the order date — for tax, accounting, and legal compliance under Indian law |
| Enquiry records (farm visits, contact forms) | Up to 2 years from submission, unless a longer period is needed to respond to you or resolve a dispute |
| Server logs | Typically up to 90 days, unless needed longer for security investigations |
| Cart and tracker local storage | Until you checkout, clear browser storage, or the data expires naturally on your device |
When retention periods end, we delete or anonymise personal data where we no longer have a lawful reason to keep it.
6. How we protect your data
We take reasonable technical and organisational measures to protect personal information, including:
- Secure HTTPS connections for all pages on this website
- Access controls on our admin panel (staff login required)
- Encrypted connections to our database
- Limiting access to personal data to people who need it for order fulfilment or support
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
7. Your rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act), you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Erasure — request deletion of your data where we have no lawful reason to retain it
- Withdraw consent — where processing is based on consent (such as future optional analytics), you may withdraw consent at any time
- Grievance — raise a concern about how we handle your data
How to exercise your rights
Contact us using the email, phone, or WhatsApp details in the website footer. Please include:
- Your name and phone number (so we can locate your order or enquiry)
- A clear description of your request
- Any relevant order ID or enquiry date
We will respond within 30 days. We may need to verify your identity before processing certain requests.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Data Protection Board of India under the DPDP Act, once fully operational.
8. WhatsApp and off-site communication
After placing an order or submitting an enquiry, we may contact you on WhatsApp or by phone. Messages sent through WhatsApp are also subject to WhatsApp's Privacy Policy and terms. We recommend reviewing those separately.
Please do not send sensitive payment credentials beyond what is needed for UPI payment confirmation.
9. Children's privacy
This website is not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Third-party links
Our website may link to external sites (such as social media profiles, certification verification pages, or embedded videos). We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before sharing personal information with them.
Embedded videos (YouTube, Vimeo, or Bunny Stream) may collect usage data according to those platforms' policies.
11. International data transfers
Our service providers (hosting, database, CDN) may process or store data on servers located outside India. Where this occurs, we take steps to ensure appropriate safeguards are in place consistent with applicable law.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.
If we make material changes — especially regarding how we use cookies or analytics — we will post the updated policy on this page and, where appropriate, notify you via the website or WhatsApp before the changes take effect.
Continued use of the website after changes are published constitutes acceptance of the updated policy.
13. Contact us
For privacy questions, data access requests, or grievances:
Jaivakam Agro
Kerala, India
Use the contact details in the footer of this website (email, phone, or WhatsApp).
For order and shipping matters, see also our Shipping & Returns page and Terms & Conditions.